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India Openings

  Job position - CSE / Sr. CSE

  • Job description

    1. Answering inbound calls.
    2. Booking tickets/reservations, answering customer queries, proper resolution for customer complaints, reissuing tickets.
    3. Documentation of calls.
    4. Attend Briefing /Debriefing /Team Meetings.
    5. No fix shift, work in rotational shifts.
    6. For women employees no night shift, last shift ends by 11.00 pm and shifts are rotational.


  • Candidate profile

    1. Minimum Qualification 10+2 completed.
    2. Minimum 6 months experience in any voice process.
    3. Excellent written and verbal communication skills.
    4. Basic computer knowledge.
    5. Willingness to work in 24*7 environment with rotational shifts.
    6. Airline experience is an additional advantage but not mandatory.
    7. IATA/UTFAA certification will be an additional advantage. Please have sufficient time with you for the complete recruitment process as it needs 3 to 4 hours

 
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