Specially designed intranet for airlines, the portal provides most updated information to staff on duties. The intranet is used for announcements, flight delays, fares information, sharing news items, ticket search, issue tracking systems etc. The intranet connects all the departments regardless of their location or functions. The intranet is also used sending urgent SMS and emails to a particular group or airports.

The system captures complaints and feedback received at predefined email ids. It’s a feedback management and issue distribution system. It also helps the user to upload paper based feedbacks, report the incidences and internal service requests. These issues are tracked ensuring no communication gap. The system generates escalation alerts with help of defined rules. It generates performance reports for internal users with respect to turn around time (TAT) and efficiency. The workflow defined in this system adheres to ISO 9001 quality standards.

The system captures chartered flight requests that are submitted on website or received by other mediums like phone. All the departments involved during scheduling a chartered flight, are kept in a loop and are also informed in case of schedule changes. The inter-department correspondence and communication with DGCA and customer is tracked by the system. The system helps in achieving much effective communication within departments like ground operations, catering, cabin crew, check-in agents, revenue accounts system, network planning etc. email and sms alerts are generated based on predefined rules.

A custom build solution for service quality monitoring, which maintains a log of all quality audits, surveys and assess the quality compliance.

The baggage tracking system enables the airport users accessing the most updated information about the lost and found baggage at all airports. This online system generates an alert incase the lost baggage is reported to be found at different location and it automatically reconciles lost & found bags.